Warranty and Returns

We stand by what we sell

Live to Play Sports works with the brands we distribute to offer best-in-class warranty coverage for their products in Canada. Please note that each brand may have specific warranty guidelines and restrictions. These can be viewed by selecting a specific brand from the list below.

All warranty service must be arranged through a Live to Play Sports retail partner and must be done with the original receipt. For a complete list of dealers see our Dealer Finder.

Please Note: All items purchased at shop.livetoplaysports.com are final sale unless the item purchased is defective.

Damaged or Defective Product

• Items purchased at shop.livetoplaysports.com are final sale unless the item is defective or damaged.
• If you believe that you have received a defective item, please take a photo of it upon receiving your order and contact our customer service department using the form provided below immediately with your concern.
• Our customer service department must provide you with a confirmation that you are eligible for a return. 
• Item(s) must arrive at Live to Play Sports within the 30-day period from when you received your purchase.
• Returns items not in brand new or unworn condition will not be accepted.
• Incompatible bike parts purchased are not eligible for a return.
• Refunds may take between 5-7 business days to process once an item has been delivered to our returns facility.
• Items received as a gift must be returned by the original purchaser.

Please note, due to hygiene reasons we do not accept returns on shorts with a chamois. (Ie: Bib shorts and lycra riding apparel)

Manufacturer's Warranty

Many of the products sold on shop.livetoplaysports.com come with a warranty in case of manufacturing defects or workmanship issues to assure the replacement or repair of a product, if necessary, within a specified period of time following your purchase. More information can be found on each vendors website for their specific policy on any warranty offered and the process of starting a warranty claim. 

If you have further questions about any product warranty, we encourage you to reach out to our customer service team by submitting the form provided below.